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  • Q: Can I use Powerness power station to power devices and appliances while charging it?

    A: Yes, you can. You can use Powerness power station to charge devices, while it's being re-charged at the same time.

  • Q: How long does it take to fully charge a Powerness power station?

    A: It depends on the capacity of your power station and the charging method. A rough calculation would be the capacity of the power station /(the input voltage * input amperage). You can charge a Powerness power station through a wall plug, a car charger, or a solar panel.

  • Q: What devices can Powerness power station power/handle?

    The larger capacity of the power station, the higher-wattage appliances it can handle. For example, the Hiker U300 has a continuous AC output of 300 watts, while the Hiker U1000 has a continuous AC output of 1000 watts, meaning you can plug an appliance up to 1000W with the Hiker U1000. Some research on your side may require to determine the power of your device. (Look at the User’s Manual or website should help.)  

  • Q: How to determine the power station model that I need?

    Here are some common terms to get familiar with to better understand what size power station you will need for your power requirements.

    Rated / Continuous Output – this is the power that a power station can produce for a long period. This corresponds to appliances' Running Load Requirement. 

    Maximum Output – is the maximum output that a power station can produce. Maximum power is usually available for a very brief period to cater to the start-up wattage of appliances. This corresponds to appliances' Starting Load Requirement.

    For example, the Powerness Hiker U300 has an AC continues output of 300W, and the peak or maximum output is 600W. 

  • Q: Why am I not getting the full watt hours as indicated?

    A: When using the AC outlets, there is a loss from the inverter. The loss is around 15%.

  • Q: What are the main differences between power stations with different capacity?

    A: They are different in the following ways. 

    1)The capacity of the battery. Hiker U300 has 296Wh, while Hiker U1000 has 1166.4Wh. The larger the capacity, the longer it can power your devices and appliances. 

    2)The AC output wattage. The Hiker U300 can handle appliances up to 300W, while the Hiker U1000 can handle appliances up to 1000W. 

    3)Input voltage and amperage. (This is important when matching a solar panel.) 

    4)The number of input and output ports. 

  • Q: Can I use a solar panel with a power station? How do I pick the right solar panel for my power station?

    A: Yes, you can use solar panels with a power station. When picking the panel, make sure you look at 2 things, the input voltage, amperage, and the input connector size. The output voltage and amperage of the solar panel have to be lower than the input voltage of the power station. As long as the voltage and amperage match, pick the solar panel with higher wattage for better efficiency. 

    We recommend using Powerness solar panel with your power station for a trouble-free connection.

    Powerness Hiker U300 & SolarX S80 or SolarX S120 

    Powerness Hiker U500 & SolarX S80 or SolarX S120 

    Powerness Hiker U1000 & SolarX S120 

    Powerness Hiker U1500 & SolarX S200

  • Q: Can I take my Powerness power station on a plane?

    A: No. According to FAA regulations, you are not allowed to take any battery exceeding 100Wh on a plane. Visit FAA Pack Safe for the most up to date information. 

  • Q: How to turn Powerness power station off?

    A: Turn the USB button & AC button off. Make sure there is no USB and AC indicator on the LCD screen. The screen and machine will shut off automatically after 2 minutes. 

  • Q: Why my Hiker is not charging through solar panel?

    1. The working voltage of the panel is not in the following range.

    Hiker U300 DC input Port(4017): Voc 12V~24V / 90.72W Max /3.78A Max.

    Hiker U500 DC input Port(4017): Voc 12V~24V / 90.72W Max /3.78A Max.

    Hiker U1000 DC input Port(6330): Voc 12V~30V / 150W Max /5A Max.

    Hiker U1500 DC input Port(6330): Voc 12V~30V / 199.8W Max /6.66A Max.

    2. The battery level is close to 100%.

    3. The "+ -" poles are misconnected.

    4. The solar panels have volts but no amps(less than 0.7A), this could be caused by internal faults of the panel itself, poor weather conditions, or placed under shaded areas.

  • Q: What is a solar generator?

    A: A solar generator consists of two parts: one or more solar panels, and a power station. Solar panels absorb solar enery and turn it into electricity. Electricity is stored in the power station for later used. It is a emission free and eco-friendly.  

  • Q: What are your recommended solar generation combos?

    A: We recommend the following solar generator combinations: 

    Mini set: Powerness Hiker U36 & SolarX S40 

    Light duty:  Powerness Hiker U300 & SolarX S80 or SolarX S120 

                        Powerness Hiker U500 & SolarX S80 or SolarX S120 

    Medium duty: Powerness Hiker U1000 & SolarX S120 

    Heavy duty: Powerness Hiker U1500 & SolarX S200

  • Q: Is it easy to use?

    A: Yes. Your generator arrives charged and ready to go. There’s no assembly required and you can start using it in just 3 simple steps.

    1. Unfold your solar panel in the sunlight.

    2. Plug your solar panel into the generator.

    3. Plug your devices into the generator & enjoy FREE power from the sun.

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